Privacy Policy

Information We Collect

When you register your account with us or interact with our services, we collect a range of personal information to provide you with a safe and seamless experience. The types of information we may collect include:

• Account details such as your name, date of birth, email address and contact information
• Identity verification documents, including copies of government-issued identification and proof of address
• Payment information and transaction records, including deposit and withdrawal history
• Device and technical data, such as your IP address, browser type, operating system and referring URLs
• Behavioural and usage data, including pages visited, session durations and gameplay activity
• Communications you send us, such as customer support queries, complaints and feedback

Some information is collected directly from you when you register or make transactions. Other information is collected automatically through cookies and similar technologies as you browse our site.

Sharing Your Information

We do not sell your personal information to third parties. There are, however, limited circumstances in which we may share your data with others:

• With trusted third-party service providers who assist us in operating our platform - such as payment processors, identity verification services, fraud prevention providers and IT support partners. These parties are contractually required to handle your data securely and only for specified purposes.
• With law enforcement agencies or other authorities where we are legally obliged to disclose information.
• With fraud prevention and anti-money-laundering agencies as part of our compliance obligations.
• In connection with a business restructure, merger or acquisition, where personal information may be transferred as part of that transaction.

Whenever we share your data with third parties, we take reasonable steps to ensure it is protected and used only for the purposes we have described.

Data Retention and Your Rights

How Long We Keep Your Data

We retain your personal information for as long as your account with us is active or as necessary to provide our services. When your account is closed, we will take reasonable steps to delete or de-identify your data where possible. However, certain records must be retained for a period required by applicable law even after an account is closed. This applies to financial transaction records, identity verification documents and related compliance data that we are obliged to keep for purposes such as fraud prevention and the resolution of disputes. We cannot waive these obligations at your request.

Your Privacy Rights

You have a number of rights in relation to the personal information we hold about you. These include:

• The right to access the personal information we hold about you
• The right to request correction of any information that is inaccurate or out of date
• The right to request deletion of your personal information, subject to our legal retention obligations
• The right to withdraw your consent to receiving marketing communications from us at any time

How to Exercise Your Rights

To make any request relating to your personal data - including requests for access, correction or deletion - or to withdraw your consent to marketing communications, please contact us at support@azurehandcasino.com. We will acknowledge your request promptly and respond within a reasonable timeframe.

Security of Your Information

We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. Sensitive data such as payment and verification information is handled with additional care. While we work hard to safeguard your data, no online transmission is entirely without risk, and we cannot guarantee absolute security. If you have any concerns about the security of your account with us, please get in touch promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. When we make material changes, we will notify you through your account with us or by other appropriate means. We encourage you to review this page periodically so you stay informed about how we collect and protect your information.